Customer service is so important in being able to keep your customers happy. While you alone know how important it is to your business to create good relationships with your customers, since you probably won’t run the business completely by yourself, you must also convey this message to your employees. Good employees will care that you want to be kind to your customers. Employees that aren’t worth much might treat customers well in your presence but then treat them without care when you aren’t around. You must always leave a way for customers to leave feedback so that you can be sure your customers are getting treated in a way that will be good for your business’s reputation.

Another important trait of an employee with the whole package is good work ethic. This also goes along with trust. You have to be able to trust your employee to really work when your back is turned. An employee with good work ethic will do that for you. This is a priceless trait when you need to get as much work for the money you are paying employees as you can. Employees that just sit down when you leave are robbing you of your hard earned money. Getting something for nothing should be considered theft and if you have employees like this, either tell them to change their ways or they are out.